Customer Service Specialist - Meridian, MS

Atlas Roofing Corporation • Meridian, MS

11h • $50,000

About The Position

Atlas Roofing Corporation, a privately owned company established in 1982, is an
innovative, customer-oriented leading provider of high-performance roofing and
construction materials that help build better environments to live and work.
Atlas Roofing Corporation has grown from a single roofing shingle manufacturing
facility in 1982 into an industry leader with facilities in North America and
worldwide product distribution. Atlas Roofing Corporation is made up of 4
divisions: Roof and Wall Insulation, Shingles, Underlayments and Ventilation,
Web Technologies, and Molded Products.

Atlas Roofing Shingles, Underlayments
and Ventilation is seeking a
Customer Service Specialist
for
the Meridian, MS roofing facility.

Requirements

• Customer account management experience preferably in a manufacturing environment
• Excellent telephone skills (primary liaison between customer and company)
• Proficient use of data entry software, including experience with Enterprise Resource Planning (ERP) software such as PeopleSoft and customer relationship management software such as Salesforce.
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Must be able to work well with many types of people. Ability to build rapport and establish successful relationships with internal and external customers
• A four (4) year college degree preferred, or a minimum of four (4) years’ experience in customer account management preferably in a manufacturing environment

Responsibilities

• Acts as a liaison between internal and external customers and advocates quality customer experience by leveraging on relationships, knowledge and experience.
• Manages existing and new accounts relationships, promotes new products, communicates pricing information; responds promptly to requests; resolves complaints; and maintains quality service.
• Handles all customer requests promptly managing customer orders from placement through shipment and billing.
• Monitors backorders, reviews production, scheduling and inventory reports daily, and communicates in a timely manner with customers on backorder situations.
• Advises management and outside sales of changes in lead time, or production problems that may impact customer service.
• Completes Special Approval Request and Buying Agreements for deviated pricing as necessary.
• Verifies price on orders taken to ensure billing accuracy to keep billing adjustments to a minimum.
• Follows up proactively on quoted projects to assist in securing orders.
• 25% Travel

Benefits

• Atlas Roofing Corporation offers a competitive compensation and vacation/holiday package as well as a comprehensive benefits program including Medical, Dental, Vision, Life/AD&D/LTD insurance, 401k and Medical & Dependent Care Spending Accounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level