Customer Service Specialist - On-site (Hendersonville)

Genus PLC•Hendersonville, TN

13h•$55,000 - $580,000•Onsite

About The Position

PIC North America, a Genus Company, has an exciting opportunity for a highly motivated Customer Service Specialist. In this role, you will manage a portfolio of PIC customers by delivering exceptional service, executing accurate account updates, and ensuring all customer interactions are handled with efficiency and care. You will serve as a key liaison between customers and internal teams—working closely with Account Managers, Finance, Health Assurance, Production, Inventory Management, Transport, and Scheduling to ensure a seamless customer experience. The ideal candidate thrives in a fast‑paced, culturally diverse environment and brings strong communication, organization, and problem‑solving skills. You excel at building relationships, prioritizing tasks, and meeting deadlines while maintaining a high level of professionalism and customer focus. This position is based at our headquarters in Hendersonville, TN, and requires approximately 5–10% travel, based on the business needs. The salary range for this position is between $55,000 and $58,0000 USD. The amount provided is a good faith estimate representative of all experience levels. Genus considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Requirements

High school degree
At least 2 years of experience in customer service
Minimum of 2 years of experience with the Microsoft Office Suite, including Dynamics
Authorized to work in the US without sponsorship

Nice To Haves

At least 2 years of experience in sales, marketing, or corporate customer service within a swine or agriculture‑related business, with demonstrated success in improving processes and efficiencies through innovation and creativity
Experience in pig production, biosecurity practices, and other operational areas, particularly production and transportation
University degree preferred

Responsibilities

Receive and respond to customer inquiries and concerns in a manner that enhances customer satisfaction
Position and promote products and service based on customer needs
Communicate all customer-related issues within respective account portfolio to Account Managers, as well as Health Assurance and Production when necessary.
Process adjustments/credits to customer accounts with Finance
Work closely with Inventory Management, Transport and Scheduling to optimize business logistics with customer needs
Execute pre-delivery calls with customers and veterinarians for animal shipments
Work closely with Invoicing to ensure correct pricing and billing is applied to all transactions
Work closely with account managers and finance to ensure royalty numbers and payments are received in a timely manner
Assure operational compliance with all Company policies, procedures, and regulations
Travel approximately 5-10%