Customer Service Specialist

Radiology Associates LLP • Corpus Christi, TX

just now

About The Position

Manage and process a high volume of inbound/outbound calls daily as required
Schedule exams, confirm appointments, Process orders, and/or obtain Authorization on scheduled appointments.
Maintain customer relationships with referring physician offices and patients
Work with multiple computer programs simultaneously; utilize available online resources
Maintain highly accurate data entry rate

Requirements

• High School Diploma or Equivalent
• Call Center experience strongly preferred
• Medical office experience preferred
• Knowledge of medical terminology strongly preferred
• Excellent organizational skills and ability to multi-task
• Maintain confidentiality
• Medical office, specifically Imaging, highly preferred
• At least 2 years customer service experience
• Ability to work flexible shift / hours

Nice To Haves

• Call Center experience
• Medical office experience
• Knowledge of medical terminology
• Medical office, specifically Imaging, experience

Responsibilities

• Manage inbound/outbound calls
• Schedule exams
• Confirm appointments
• Process orders
• Obtain Authorization on scheduled appointments
• Maintain customer relationships with referring physician offices and patients
• Work with multiple computer programs simultaneously
• Utilize available online resources
• Maintain highly accurate data entry rate

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED