Customer Support Specilaist

TEKsystems•Wichita, KS

1d•$15 - $18•Onsite

About The Position

We are seeking a detail-oriented and customer-focused Customer Service Specialist to support a fast-paced aerospace environment in Wichita, Kansas. This is a contract opportunity offering stable hours and the chance to work within a highly structured, process-driven organization.

Requirements

High school diploma or AA/AS degree (or other 2-year post-secondary training) with a minimum of 4 years of relevant experience
In the absence of a diploma or degree, 6 years of relevant experience is required
Previous experience in a customer-facing role
Strong written and verbal communication skills with both internal and external customers
Proficiency in email and Microsoft Office applications

Nice To Haves

SAP experience

Responsibilities

Perform duties related to overall customer service and account management, including logistics, contract management, and customer relations
Manage a high volume of written communication and data while complying with internal and external processes
Process customer repair orders and quotes in accordance with standard procedures; redirect inquiries to appropriate departments or personnel as needed
Coordinate and create documentation for the receipt and repair of equipment in compliance with federal policies and current procedures
Utilize SAP to input and extract repair and material data
Support interface with internal departments related to warranty, credit, billing, and related functions
Maintain working knowledge of the organization's products and services to provide accurate information and support to customers
Consistently document customer service needs to identify patterns and maintain quality standards
Perform tasks that may include consistent movement, boxing, and unboxing of materials (up to 15 lbs)