Customer Service Specialist--Remote

Sterlitech Corporation•Auburn, WA

16d•$16 - $20•Remote

About The Position

As a Customer Service Specialist, you will play a crucial role in ensuring customer satisfaction and operational efficiency. You will be responsible for handling customer inquiries, processing orders, providing product support, managing returns, and collaborating with internal teams to deliver seamless customer experienc es. This is a remote position open to candidates in any U.S. state.

Requirements

Bachelor’s degree or comparable work experience
Minimum 2 years related experience in B2B environment
Strong customer service skills with a focus on problem-solving and conflict resolution
Experience with order management systems and CRM software, Netsuite preferred
Basic knowledge of finance and credit
Excellent verbal and written communication skills.
Proficiency in Microsoft Office Suite
Must have high speed internet access in your remote work location
Must have access to a quiet work area with no distractions during work hours
Ability to multitask and prioritize tasks effectively.
Strong attention to detail

Responsibilities

Respond promptly to customer inquiries via phone, email, and online chat.
Provide accurate and timely information regarding product specifications, pricing, availability, and shipping.
Resolve customer issues and complaints efficiently and professionally.
Build and maintain strong relationships with customers.
Process incoming orders from various channels, including email, phone, and web.
Verify order accuracy and completeness.
Enter orders into the order management system.
Coordinate with the warehouse team to ensure timely order fulfillment.
Maintain accurate customer and order records in CRM/ERP systems
Proactively communicate order updates to customers
Provide basic support and troubleshooting, escalating complex technical issues to Product or Technical teams, and facilitating basic substitutions for out-of-stock items.
Process customer returns and exchanges according to company policy.
Issue return authorizations and manage the return process.
Coordinate with the warehouse team to handle returned products.
Work closely with the sales, marketing, purchasing , and warehouse teams to ensure smooth operations.
Communicate effectively with internal teams to address customer issues and resolve problems.
Manage sales admin processes to support efficient operations and great customer service.