Customer Service Specialist

Ameris Bank

1d•Onsite

About The Position

Ameris Bank is a purpose-driven company, dedicated to bringing financial peace of mind to communities, one person at a time. They serve customers in their locations across the Southeast, Mid-Atlantic and nationwide through extensive digital offerings and a mobile app. The company values integrity, ingenuity, inclusivity, collaboration, and continuous improvement, empowering teammates and fostering diverse perspectives. Teammates have access to Employee Resource Groups. The Customer Service Specialist I is responsible for providing prompt, efficient, accurate, and professional service to customers and prospective customers, with a focus on customer retention and satisfaction. This position assists consumer and commercial customers with account information, problems, concerns, account maintenance, and general questions, while demonstrating the Ameris Vision, Purpose, Expectations, and Values. The role also involves performing other projects and duties as assigned.

Requirements

Computer and Microsoft Office proficiency.
Able to effectively and persuasively express self, using language and grammar in a professional manner.
Able to plan, organize and prioritize tasks.
Highly motivated team-player with ability to develop and maintain collaborative relationships.
Able to analyze and record detailed information.
Thorough knowledge of banking policies, procedures, products and services.
Demonstrated commitment to quality customer service and ability to meet or exceed service goals.
Able to provide a high level of interactive service to others, building relationships and addressing identified needs.
Able to research, analyze, identify viable options, draw sound conclusions, present findings and make thoughtful recommendations.
High school diploma or GED required.

Nice To Haves

1 or more years of customer service or call center experience.
1 or more years of experience in financial services or a related industry.
Bachelor's degree.

Responsibilities

Strictly adheres to Bank Secrecy Act requirements and applies organizational policies and procedures in all activities.
Provide prompt, professional customer service to customers and prospective customers utilizing proper etiquette in all communications.
Research and answer customer inquiries and fulfills service requests.
Maintain knowledge of banking products, programs, services and promotions.
Work to understand the root causes of customer service issues. Identify and implement resolutions for routine issues involving supervisors on more complex issues.
Deliver world-class service to every caller in multiple queues ensuring customer retention and satisfaction.
Handle account service and maintenance requests efficiently and accurately.
Maintain accurate call documentation.
Identify customer needs and offer appropriate bank products and services to customers.