Customer Service Specialist (Mason, Ohio Office)

WEX•Mason, OH

3d•$17 - $20•Hybrid

About The Position

The Customer Service Specialist primarily engages with WEX customers over the phone. In this role, you would be responsible for accurately answering customer inquiries about available products while delivering high-quality service. Additionally, you will provide guidance to customers via telephone and email. This is a Hybrid opportunity and requires in office in our Mason, Ohio office 2 days a week. "Pay ranges from $16.50 - $19.50 depending on experience"

Requirements

High School Diploma/GED
Proficiency with computers is required
Access to high-speed internet via ethernet cable is required
Previous exposure managing a steady flow of incoming calls

Nice To Haves

Strong customer service and/or call center background is preferred

Responsibilities

Assist customers by answering questions, resolving issues, and providing education on services
Answer between 40-60 inbound phone calls per day
Navigate and effectively use 10-15 different systems simultaneously
Multitask across multiple platforms during each call
Deliver clear communication while providing accurate answers and solutions
Educate customers on additional options or features accordingly
Respond accurately to email inquiries, maintaining proper language, grammar, and spelling
Adhere to confidentiality guidelines
Conduct thorough research to investigate all inquiries using available reference materials
Achieve or exceed established customer service standards and goals
Maintain product knowledge and actively participate in ongoing departmental training and education
Provide additional training to team members when necessary