Customer Service Specialist - Guest Services - St. Joseph Warren Hospital (PRN)
About The Position
The Customer Service Specialist is part of a high-volume transactional team that serves as the primary point of contact for internal and external customers. They are the first touch point for all issues, and are expected to apply their knowledge of each aspect of the function in order to research and resolve issues independently in a timely manner. The Customer Service Specialist is to monitor customer service tickets, which include recorded phone and email conversations. Escalation to management is expected for recurring issues that need to be identified for possible process improvements. The Customer Service Specialist has a unique perspective and requires broad knowledge on the issues spanning across the function.
Requirements
- High School Diploma/GED (required)
- 1 year of experience in customer service (required)
- Microsoft Excel
- Attention to detail
- Customer service
- Adaptable
- Flexible
- Quick Learner
- Multitasker
- Verbal Communication
- Written communication
Nice To Haves
- Associates Degree (preferred)
- Bachelors Degree (preferred)
- Database analysis
- Vendor statement comparisons
- Cisco phone system
Responsibilities
- Answers calls in a call center environment on a broad range of customer inquiries within operations.
- Responds to calls with appropriate sense of urgency, and/or escalate calls following call center protocols to others as warranted. Emergency orders and credit holds are particularly time sensitive as they could impact patient care.
- Conducts extensive research to determine call resolution, order status, invoice status or other information.
- Recommends process improvements based on the incoming inquiries.
- Reviews statements and provides detail information for discrepancies.
- Monitors tickets, including recorded phone conversations, and escalates any issues related to quality concerns to management for possible process improvement.
Benefits
- Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
- Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
- Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
- Tuition assistance, professional development and continuing education support
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
