Customer Service Specialist: Evenings & Weekends (Las Vegas)

86 Repairs • Las Vegas, NV

51d • $55,000

About The Position

As an 86 Repairs Customer Service Specialist (CSS), you will join the ranks of committed customer service professionals with food service backgrounds who exemplify customer centricity. This group of ambitious professionals understands the value of commitment and follow-through, showing up each day (with regular shifts covering night and weekend hours) to ensure 86 customers are supported whenever a service need arises.

Requirements

• 3+ years of experience in customer facing roles (e.g. restaurant, hospitality, and/or service vendor).
• At least 1-year of restaurant experience (can be FOH or BOH).
• Practical experience with helpdesk software and cloud-based telephony systems like Twilio.
• Strong organizational skills with the ability to juggle competing priorities.
• Strong analytical and problem solving skills.
• Superb written and verbal customer handling skills.
• High attention to detail.
• Deadline driven.
• Ability to work successfully within a fast-paced, time sensitive environment.
• Strong technical skills (Google Suite, Excel).
• Personal accountability and the ability to self-manage.
• Outside-the-box thinker.
• Flexibility to work scheduled shifts during afternoons, evenings, weekends, and some holidays (candidates without this flexibility will not be considered).

Nice To Haves

• Spanish language proficiency is a plus.

Responsibilities

• Promptly respond to customer requests by phone, text message, email, chat, slack, and portal.
• Communicate with customers and vendors to identify the root cause of an issue.
• Troubleshoot equipment repairs with customers in real time.
• Solve complex problems, both technical and non-technical in nature.
• Coordinate service visits and repairs to ensure optimal customer uptime.
• Utilize data insights and service history to provide consultative feedback to customers.
• Resolve time sensitive tasks in an expeditious manner.
• Follow processes and procedures in order to ensure complete, accurate, and timely records in all relevant systems and profiles.
• Take pride in delivering high quality service and written documentation.
• Grow relationships with our customers and vendors.
• Ensure customer and vendor satisfaction and provide world-class support.
• Champion the voice of the customer in collaboration with other 86 teams.
• Manage a seamless customer experience from end-to-end, ensuring our service request execution delights every customer.

Benefits

• Company-provided equipment (computer; monitor; tools)
• Competitive base salary in line with the Chicago market. The starting annual wage for this role is in excess of $55,000. Benefits package (separate from base salary) totals ~$10K, including up to $800 monthly for health, dental, vision, disability, and life insurance plans.
• Flex spending account for family and child care.
• Employee assistance programs.
• 401(k) plan with up to 3% matching.
• Unlimited PTO, following an introductory 90-day work period, with generous paid parental and sick leave policy.
• Regular fun team-building events both virtually and IRL.
• Plus our "Check Please" dining benefit, where the company pays for you to eat at our customers' restaurants!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Repair and Maintenance
• Education Level: No Education Listed
• Number of Employees: 51-100 employees