Customer Service Specialist
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About The Position
Join Virginia Housing and help make a difference as a Customer Service Specialist. This important role is responsible for providing professional service by acting as the primary point of contact for Virginia Housing direct mortgages. The Customer Service Specialist builds relationships by actively listening and resolving borrowers inquires or disputes quickly, efficiently, and accurately while protecting Virginia Housing's interest and abiding by applicable federal and insurer's laws (i.e. HUD/VA/FNMA regulations, privacy act, RESPA etc.). Virginia Housing is one of the nation's premier housing finance agencies. Our mission is to help Virginians attain quality, affordable housing, which we accomplish through our public-private partnerships. We are focused on employee engagement and committed to a healthy and diverse workforce. We offer on-site conveniences such as a fitness center and free parking. Educational opportunities to help your advancement are available through classroom and online programs.
