Customer Service Specialist

Lafayette Economic Development Authority • Lafayette, LA

218d

About The Position

Under the leadership of the Customer Operations Supervisor, the Customer Service Specialist will be responsible for providing exceptional customer support and ensuring that all inquiries and issues related to our products and services are addressed promptly and effectively. This role requires strong communication skills, a problem-solving mindset, and a commitment to quality service. The Customer Service Specialist will leverage their strong communication skills and problem-solving abilities to foster positive relationships with customers and sales partners. The Customer Service Specialist will also collaborate closely with cross-functional teams, including Sales, Reimbursement, Quality Assurance, and Distribution to deliver comprehensive solutions and improve customer experiences. This role will also work in conjunction with Customer Operations team and work back up, as needed.

Requirements

• Experience in an administrative, customer service, or sales operations position
• Bachelors degree or applicable work experience
• Strong interpersonal and organizational skills
• Excellent attention to detail
• Strong customer service mentality
• Demonstrated history of working cooperatively in a team environment
• Outstanding written and verbal communication skills
• Experience using CRM is preferred
• Availability to work full-time (5 days/ 40 hours)

Responsibilities

• Interact with customers and sales agencies regarding product distribution and other needs
• Accurately enter all product Usage Forms against appropriate customer accounts
• Create customer orders upon request for direct purchase and consignment orders
• Generate customer invoices for orders entered
• Send shipment tracking information and packing lists to customers and/or sales agents
• Ship marketing and collateral materials to sales agents and/or customers
• Generate utilization reports and participate in demand planning meetings
• Initiate product returns from customers
• Assist in developing and implementing customer service policies and procedures to enhance service quality
• Maintain detailed records of customer interactions, feedback, and issues using our CRM and QMS

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree