Customer Service Specialist

Horizon Farm Credit • Lewisburg, PA

145d • $40,000 - $50,000

About The Position

Horizon Farm Credit is seeking a Customer Services Specialist to join our team. One position is available. The qualified candidate will work in the Lewisburg, PA branch location. The hours of operation are typically Monday through Friday from 8 a.m. to 4:30 p.m. This is a full-time office position. In this position, you will provide account information to customers in person, over the phone, and via email. You will be responsible for processing customer convenience service requests and handling general account inquiries. Additionally, you will perform a wide variety of clerical and office duties including supporting the local branch.

Requirements

• Customer service experience preferred or training/experience in the banking or finance industry.
• Generally, 2-5+ years of related work experience is preferred.
• Excellent communication & interpersonal relations skills.
• Moderate knowledge of software applications and proven self-starter.
• Excellent organizational skills with the ability to simultaneously work on multiple projects/assignments.
• Ability to initiate, organize, and prioritize work and maintain confidentiality.
• Basic knowledge and ability to promote convenience products and Business Management Solutions.
• Ability to work in the office during branch hours of operation (typically Monday – Friday from 8 a.m. to 4:30 p.m.).
• Adaptable and flexible to a changing work environment.
• Prolonged periods of sitting at a desk and working on a computer.

Responsibilities

• Promptly and professionally handle telephone calls and visitors.
• Assist callers with routine inquiries and requests.
• Promote Business Management Solutions and convenience products to members.
• Process incoming payments and make deposits.
• Disburse loan funds and complete noncash forms as needed for internal adjustments and transfers to Finance.
• Initiate outgoing past due notices and routine delinquency phone calls to customers.
• Assist in the printing and mailing of loan packages.
• Ensure loan documents are properly scanned in AgDocs promptly once executed.
• Support loan officers' account servicing efforts including the collection of customer financial information.
• Prepare special reports and correspondence as required.
• Assist in system maintenance to ensure accurate reporting.

Benefits

• Medical insurance with dental and vision care options
• 401 (k) with significant employer matching
• Paid time off, holidays, and volunteer time to support work/life balance
• Tuition reimbursement and training opportunities
• Student loan reimbursement
• Leadership and career development opportunities
• Paid maternity and bonding leave
• Paid short-term disability
• Fun and inclusive work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees