Customer Service Specialist

Kiss Products, Inc. • Washington, NY

100d • $21 - $39

About The Position

Proactive and empathetic Customer Service Specialist with strong SAP SD and CRM experience. This role supports the full sales order lifecycle, ensures data accuracy, and delivers exceptional service through clear communication and agile problem-solving.

Requirements

• High School diploma in Business Administration/Management
• 2 - 4 years of relevant experience or industry exposure in a related field
• Skills in Adaptability, Auditory Attention, Customer Service Mindset, Empathic Communication, Interpersonal Communication, Multitasking, Proactive Behavior, Problem Solving, Self Motivation, Stress Resilience
• Language proficiency in Korean

Responsibilities

• Process and monitor orders using SAP SD
• Understand organizational structure, master data, and document flow
• Prevent errors through precise data entry and validation
• Apply customer-specific conditions and check inventory availability
• Maintain accurate customer profiles and preferences
• Use CRM tools to support personalized service
• Coordinate with internal teams to ensure smooth order fulfillment
• Guide customers through digital tools and self-service options
• Respond to inquiries with clarity and empathy
• Resolve complaints quickly and follow up to ensure satisfaction
• Handle multiple requests efficiently, prioritizing by urgency
• Make data-driven decisions and adapt to changing needs
• Identify recurring issues and suggest process enhancements
• Contribute to service excellence through active feedback

Benefits

• 401(k) Savings Plan
• Premium Medical Insurance Coverage
• Year-end Bonus Plan
• Paid Time Off (PTO) based on seniority
• Paid Holidays
• Onsite Employee Fitness Center with Indoor Racquetball Court and Yoga Room
• Summer Friday
• Complimentary Gourmet Breakfast, Lunch, and Dinner
• Relocation Support for New Hires
• Work Anniversary Recognitions
• Congratulatory & Condolence Gifts
• Employee Referral Bonus Program
• License/Certification Reimbursements
• Corporate Employee Discounts
• Visa Sponsorships (100% paid by the company)
• Commuter Support (Shuttle Bus Program)
• Vehicle Perks

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees