Customer Service Specialist

Quality Tinting & Signs • San Luis Obispo, CA

391d • $54,080 - $62,400

About The Position

The Customer Service Specialist at Quality Tinting & Signs serves as a vital link between customers, installers, and management. This full-time role focuses on delivering exceptional customer service, managing consultations and estimates, and ensuring smooth project management. The ideal candidate is a team player with strong communication skills and a positive attitude, dedicated to enhancing the customer experience and contributing to the company's success.

Requirements

• High School Diploma
• Valid driver's license and auto insurance
• Proficient with MS Word, Excel, Facebook, Instagram
• Ability to positively and proactively handle customer concerns
• Ability to quickly learn new procedures and processes
• Ability to work independently and as a team member
• Excellent communication and interpersonal skills
• High level attention to detail
• Tolerance for ambiguity, keep calm under pressure
• High level of reliability, accountability and initiative
• Willingness to work flexible hours
• Customer Service and/or Sales experience
• Experience handling multiple phone lines is a plus

Nice To Haves

• Experience with Adobe Creative Suite is a plus
• Sales experience (1 year preferred)

Responsibilities

• Welcome guests and deliver 5-star service.
• Greet customers in a timely, professional, and engaging manner in person and over the phone.
• Use comprehensive knowledge of the company's products and services to handle sales, give estimates, schedule appointments, and coordinate projects.
• Learn company procedures and policies and implement them in day-to-day operations.
• Check customers in and out, ensuring all details are covered and paperwork is completed.
• Create efficiencies in planning projects, scheduling, and assigning tasks.
• Assist management with quality control, ordering, correspondence, and hospitalities.
• Facilitate acquisition of materials and supplies for the team.

Benefits

• 401(k)
• 401(k) matching
• Flexible schedule
• On-the-job training
• Professional development assistance
• Referral program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED