Customer Service Specialist - WFH

Spade Recruiting • Gulfport, MS

86d

About The Position

In this position, you’ll assist union members who have requested information about their benefits. You’ll guide them through their available options, answer questions, and ensure each individual feels confident and informed in their choices. This role is fully remote, allowing you to work comfortably from home while being part of a supportive, team-oriented environment that’s focused on your long-term success.

Requirements

• Clear and confident communicators
• Friendly, professional, and respectful in every interaction
• Dependable, organized, and attentive to detail
• Self-motivated with the ability to manage time effectively
• Adaptable and eager to grow through continuous learning
• Comfortable using technology such as Zoom, email, and CRM tools
• Able to legally work in the United States or Canada

Nice To Haves

• Previous experience working with people is a plus, but not required

Responsibilities

• Managing incoming and outgoing communications with members who have shown interest in learning more
• Setting up and conducting virtual consultations to review benefits and eligibility
• Providing clear, accurate, and empathetic explanations of available programs
• Completing necessary forms, documentation, and follow-ups
• Maintaining accurate records and ensuring high-quality standards in all processes
• Taking part in ongoing training sessions and mentorship programs to strengthen your professional skills
• Working closely with team leaders and colleagues to maintain smooth communication and consistent service

Benefits

• Comprehensive benefits package available after onboarding
• 100% remote work — complete flexibility to work from home
• Flexible scheduling that supports work-life balance
• Structured training and mentorship from experienced leaders
• Continuous professional development and advancement potential
• Performance-based recognition programs and bonuses
• Annual all-expenses-paid incentive trips to exciting destinations such as Cancun, Las Vegas, and the Bahamas for qualifying team members

What This Job Offers

• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees