Customer Service Specialist U.s.

U S Venture • Appleton, WI

398d

About The Position

The Customer Service Specialist at U.S. AutoForce plays a crucial role in providing exceptional service to customers in the wholesale distribution sector. This position requires strong problem-solving skills and effective communication to address customer inquiries and ensure satisfaction. The specialist will utilize extensive product knowledge and data analysis to support customers and improve service efficiency.

Requirements

• Must be at least 18 years of age with a HS Diploma/GED
• 2 years of related customer service experience
• An effective communicator who understands the importance of listening and being empathetic
• Strong attention to detail and deadlines
• Proficient use of multiple software programs such as Excel, PowerPoint, Word, and related order management systems
• Utilize out of the box thinking to problem solve with customers

Responsibilities

• Actively engage and provide best in class service to our customers nationwide
• Effectively assess and troubleshoot customer needs
• Utilize problem solving skills to resolve customer questions and concerns
• Analyze customer and warehouse data to determine delivery schedules and product shipping times
• Work in a fast-paced environment to answer a high volume of calls
• Process customer orders efficiently and in a timely manner
• Research and provide information on availability, pricing, and applications of products
• Partner with warehouse operations regarding product logistics
• Collaborate with Operations and Sales to offer customer and product support
• Champion continuous improvement and quality control efforts
• Support corporate efforts for safety, government compliance, and all other company policies & procedures

What This Job Offers

• Job Type: Full-time
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: High school or GED