Customer Service Specialist Trainee (REVENUE TAX SPECIALIST TRAINEE) UMP

State of Illinois • Fairview Heights, IL

3d • Onsite

About The Position

Would you like to work for a professional organization which provides steady hours and an exceptional benefits package? How about a workplace with career and personal growth opportunities? Then consider working for the Illinois Department of Revenue. We are hiring one (1) Customer Service Specialist Trainee (Revenue Tax Specialist Trainee) for our Taxpayer Assistance Division in Fairview Heights, IL. Successful candidates will be trained in a variety of Illinois tax laws, along with tax operating software, to assist Illinois individual or business taxpayers in-person. Trainees will learn interpersonal skills along with acquiring excellent customer service skills by working with the department staff, taxpayers, businesses and local governments. After successful completion of the training period, Trainees will be promoted to the professional title of Revenue Tax Specialist I. If you have desire to learn to assist the taxpayers of Illinois and receive gratitude for your service to them, then we want you! Don’t let this opportunity pass you by. Apply now before time runs out!

The benefits of working at Department of Revenue include a 37 ½ hour work week, a generous salary and benefits package (paid time off for vacation, sick, or personal leave, thirteen holidays) pension and other retirement benefits, tuition reimbursement, and insurance eligibility on day one (medical, dental, vision, and life).

Requirements

• Requires knowledge, skill and mental development equivalent to the completion of four years of college; OR four years of work experience providing tax related support functions within a program area with at the Illinois Department of Revenue.
• Qualifying state employees in the employee Upward Mobility Program, may complete combinations of specific proficiency tests and training programs leading to a certificate of proficiency in lieu of the stated requirements for this class.
• Requires the ability to successfully complete a tax compliance and fingerprint-based background check.
• Requires ability to travel in the performance of duties, with overnight stays as appropriate.
• This position is considered medium work as defined by the U.S. Department of Labor (20 CFR 404.1567(c)). Medium work involves lifting no more than 50 pounds at a time with frequent lifting or carrying of objects weighing up to 25 pounds.
• Requires the ability to use and secure a state issued mobile device, e.g., cellular phone, laptop computer, table, etc.

Responsibilities

• Under immediate supervision, for a period of six (6) to twelve (12) months, receives structured classroom and on-the-job training involving various facets of the Customer Services Bureau’s programs and operations relative to the processing of all types of taxes.
• Receives and completes assignments of a routine and progressively more involved nature in specific phases of the tax examining process in accordance with established rules, policies, and procedures, including but not limited to the review and examination of all types of taxes to verify that all necessary data has been entered on returns and the validity of deductions taken.
• Confers with taxpayers through written and verbal communications.
• Receives a combination of classroom and on-the-job training relative to tax laws administered by IDOR, rules and regulations, tax forms, research methods and procedures, communication skills, system applications and computer usage/concepts.
• Receives basic technical training in specialized operations to enable the trainee to assist in priority situations.
• Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above.

Benefits

• 37 ½ hour work week
• generous salary and benefits package (paid time off for vacation, sick, or personal leave, thirteen holidays)
• pension and other retirement benefits
• tuition reimbursement
• insurance eligibility on day one (medical, dental, vision, and life)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level