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The Customer Service Specialist Trainee position at the Illinois Department of Revenue is designed for individuals seeking to become highly trained tax specialists. This role involves responding to inquiries from individual and business taxpayers, providing assistance both in-person and through email correspondence. The position includes a structured training program lasting 12 months, culminating in a promotion to Revenue Tax Specialist I, with potential for hybrid remote work options thereafter. The role emphasizes the development of customer service skills and knowledge of various tax types and laws.