Customer Service Specialist (Supply Chain)

Sika AG-posted 1 day ago
Full-time • Entry Level
Onsite • Ames, IA
5,001-10,000 employees
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Colorbiotics is looking for a proactive, detail-oriented Customer Service Specialist (Supply Chain division) to join our team in Ames, IA. In this role, you will play a key part in delivering exceptional service and support across the customer journey — from order management to issue resolution. If you're driven to make processes better, enjoy working with people, and thrive in a fast-paced environment, we’d love to hear from you. Candidate must live in Iowa,this is a full-time role onsite.

  • Manage Order-to-Cash processes from start to finish.
  • Respond promptly and professionally to customer inquiries via phone and email.
  • Set up new customers and shipping locations in SAP.
  • Prioritize and manage daily responsibilities while balancing short- and mid-term objectives.
  • Provide knowledgeable support on products, policies, and procedures.
  • Build strong relationships with customers, internal teams, and external partners to identify improvement opportunities.
  • Confidently resolve a variety of customer issues, even in high-pressure situations.
  • Coordinate shipment logistics using a third-party logistics platform.
  • Process credits, debits, and returns as assigned.
  • Maintain a professional and positive image of yourself and Colorbiotics in all interactions.
  • Perform other duties as assigned by management.
  • Bachelor’s degree in supply chain, operations management, business management and/or any other business-related field preferred, or equivalent work experience
  • Strong oral and written communication skills
  • Ability to multi-task different projects and systems
  • Computer skills with a working knowledge of word processing, spreadsheet, database and presentation software, experience with SAP or other ERP systems are preferable.
  • Excellent interpersonal, presentation, business acumen, planning, problem-solving, and decision-making skills.
  • Customer Service and/or Supply Chain related experience is a plus
  • 401k with Generous Company Match
  • Bonuses
  • Medical, Dental, and Vision Benefits
  • Paid Parental Leave
  • Life Insurance
  • Disability Insurance
  • Paid time off, paid holidays
  • Floating holidays + Paid Volunteer Time
  • Wellness/Fitness Reimbursements
  • Education Assistance
  • Professional Development Opportunities
  • Employee Referral Program & More!
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