Customer Service Specialist - Social Worker

FOUR OAKS FAMILY AND CHILDRENS SERVICES•Ankeny, IA

7d•Onsite

About The Position

As the Customer Service Specialist you will be responsible for the scope of Customer Service operations through quality customer service, accurate and timely completion of tasks, and following Recruitment, Retention, Training and Support (RRTS) policies and procedures including all changes established by the organization. Specific responsibilities include: Ensures phone coverage during specified hours, using approved scripts and following proper procedure for inquiry calls. Processes required background checks, including in-state, out-of-state, and fingerprints accurately, completely, and timely, documenting results, and scans/uploads releases and results into the database. Processes relative and ICPC home study referrals accurately, completely, and timely, following established protocols and communicating to service area and HHS regarding request receipt and Day 1. Distributes RRTS mail. Provides clerical and administrative support to other Customer Service staff members as needed. Maintains confidentiality for potential and current families at all times. Registers prospective Resource Families for pre-service training in accordance with contract and IAC Works to ensure Resource Family “flow” from inquiry to pre-service start moves as rapidly and smoothly as possible. Works closely with each individual prospective Resource Family to complete all application and background check requirements. Provides culturally responsive assistance to prospective Resource Families, including through the provision of language interpreters as needed.

Requirements

You need to be at least 23 years of age and meet one of the following:
Possess a Bachelor's Degree in Social Work OR a
Possess a Bachelor's Degree in a related field with one year of full-time experience in a related field
Possess a High School Diploma or GED and the equivalent of one-year full time experience in social work or other human service delivery position.

Nice To Haves

Bi-lingual candidates are preferred but not required!

Responsibilities

Ensures phone coverage during specified hours, using approved scripts and following proper procedure for inquiry calls.
Processes required background checks, including in-state, out-of-state, and fingerprints accurately, completely, and timely, documenting results, and scans/uploads releases and results into the database.
Processes relative and ICPC home study referrals accurately, completely, and timely, following established protocols and communicating to service area and HHS regarding request receipt and Day 1.
Distributes RRTS mail.
Provides clerical and administrative support to other Customer Service staff members as needed.
Maintains confidentiality for potential and current families at all times.
Registers prospective Resource Families for pre-service training in accordance with contract and IAC Works to ensure Resource Family “flow” from inquiry to pre-service start moves as rapidly and smoothly as possible.
Works closely with each individual prospective Resource Family to complete all application and background check requirements.
Provides culturally responsive assistance to prospective Resource Families, including through the provision of language interpreters as needed.