Customer Service Specialist / Service Writer

Yancey Bros Company • Austell, GA

120d

About The Position

As the Customer Service Specialist (on-site), you will be essential in ensuring the proper communication within the Machine Service Center as well as with customers, internal and external. You will serve as the initial contact for customer shop repairs. You will quote, schedule, open, close and track jobs. This position will also be responsible for monitoring cost of the job versus invoice amounts, setting target dates, and tracking jobs. Your goal is to ensure customer satisfaction.

Requirements

• Excellent communication and customer service skills.
• Diverse and detailed knowledge of Caterpillar products as related to service and repairs.
• Generally this may encompass 3-5 years experience with troubleshooting and repairs.
• PC skills.
• At least two (2) years assisting customers with accounts in person and over the phone.
• Experience prioritizing work flows that have fluid demands.
• Extremely organized.

Nice To Haves

• Microsoft office
• Basic Computer skills.

Responsibilities

• Quote machine repairs.
• Act as the initial contact for customers and communicate with them regarding their repairs.
• Manage jobs by opening, closing, tracking, and scheduling as needed.
• Monitor the cost of the job versus the invoice amount.
• Preorder parts and communicate tooling needs to Team Leaders.
• Meet and maintain company metrics in service performance.

Benefits

• Competitive Pay Structure
• Competitive Pay
• Individual Bonus Opportunities Available
• Technician Tool Allowance
• 401k Plan
• Strong Company Match
• Employee Profit Sharing
• Financial Wellness Coaching
• Employee Wellness Program
• Medical, Vision, Dental Insurance
• Prescription Drug Coverage
• Flexible Spending Accounts
• Short & Long Term Disability
• Group Life Insurance
• Personal Time Off
• Paid Holidays
• Paid Sick Leave
• Career Development
• Tuition Reimbursement
• Ongoing Training
• Advancement Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Repair and Maintenance
• Education Level: No Education Listed