Customer Service Specialist - Remote

Spade Recruiting • Waco, TX

122d • $55,000

About The Position

For more than 60 years, we’ve specialized in providing supplemental and permanent benefits to hardworking families. With partnerships spanning over 40,000 unions and associations worldwide, we are proud to be the only organization of our kind that is 100% union-label. Our mission is simple: deliver trusted protection with integrity, care, and consistency. We’re looking for individuals who are passionate about helping others and dedicated to creating positive client experiences. In this role, you’ll be responsible for supporting union members who request information about their benefits, guiding them through options, and ensuring their needs are met with clarity and professionalism. You’ll handle both inbound and outbound communications, schedule and run virtual appointments, deliver engaging presentations, complete necessary paperwork, and ensure accuracy through quality control. This position is ideal for someone with a customer-first mindset who enjoys building strong relationships and takes pride in providing excellent service.

Requirements

• Strong communication and interpersonal skills
• Excellent time management and organizational ability
• Must be at least 18 years of age
• Ability to pass a background check
• High school diploma required
• Previous experience in customer service, retail, or related fields preferred but not required

Nice To Haves

• Post-secondary education is a plus

Responsibilities

• Support union members with information about their benefits
• Guide clients through options available to them
• Ensure client needs are met with clarity and professionalism
• Handle inbound and outbound communications
• Schedule and run virtual appointments
• Deliver engaging presentations
• Complete necessary paperwork accurately
• Ensure quality control in all processes

Benefits

• Weekly Advances & Bonuses – First-year average income of $55K
• Long-Term Career Growth – Clear path for advancement and leadership development
• Flexible Work Hours – Balance your career with your lifestyle
• Remote Work – 100% work-from-home opportunity
• Residual Income – Earn on renewals and build lasting financial stability
• Full Health Benefits – Comprehensive coverage for you and your family
• Hands-On Training – One-on-one mentorship to set you up for success
• All-Inclusive Annual Trips – Past destinations include Puerto Rico, Cancun, Disney, Las Vegas, and the Bahamas

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees