Customer Service Specialist (Part Time/Seasonal) - Royal, NE

Central Valley Ag Cooperative • Orchard, NE

113d

About The Position

Looking for a seasonal role where you can contribute to your community, work with a dedicated team, and be part of the agriculture industry? Central Valley Ag Monroe is hiring a Seasonal Customer Service Specialist to support our grain office during the busy harvest season. This is a seasonal position, typically running from early September through early November. Whether you’re already familiar with agriculture or just looking for a meaningful way to get started, this position offers hands-on experience with grain weighing, grading, and customer service, opportunities to build skills in communication, data entry, problem-solving, and teamwork, flexible hours, including evenings and weekends, to support the busy harvest schedule, and a chance to connect with farmers, customers, and industry professionals in a company that values safety, integrity, and community. This role is a great way to gain valuable experience in agriculture while contributing to an essential part of our local economy. Join us and make a difference this harvest season!

Requirements

• High School or GED diploma.
• Ability to communicate in a professional manner and establish effective working relationships with internal operations and external customers.
• Works in a way that demonstrates safety is a priority.
• Promotes a work environment that is safe for everyone.
• Can plan, prioritize, organize and manage resources in order to accomplish jobs within the defined timetable.
• Ability to multi-task several assignments simultaneously and establish job priorities.
• Works well with others to achieve a common goal.
• Must possess good problem-solving skills by using logic and reasoning to identify solutions to problems.
• Has a good understanding of basic computer skills and the ability to learn how to use software quickly.
• Has the ability to work with others to resolve customer complaints.
• Exhibits self-motivation, the ability to multitask and pay close attention to small details.
• Displays the ability to work in a collaborative and team oriented environment.
• Must be able to use mathematics to solve problems and to perform calculations.
• Use and understanding of fundamental accounting skills required.
• Ability to read and interpret documents required.
• Must have the ability to develop content for customer/patron and prospect correspondence.

Responsibilities

• Performs billing of grain/agronomy products and services.
• Upholds all Central Valley Ag policies.
• Weighs and grades inbound and outbound grain.
• Balances accounts payable statements.
• Provides customer service in a timely manner via telephone, email or face to face interaction.
• Acts as a liaison between customers and management in order to enhance the overall customer experience.
• Analyzes complaints from customers and provides adequate resolutions.
• Develops and maintains knowledge of the products and services being offered.
• Responsible for recording company transfers.
• Receives and enters all accounts receivable.
• Reconciles and balances the cash drawer.
• Assists with internal and external company mailings.
• Processes and distributes incoming mail.
• Assists in monthly inventories and reconciliation of variances.
• Manages filing processes.
• Assures safety compliance and attends safety related job trainings when they become available.
• Comply with current Central Valley Ag credit policies.
• Maintains and promotes a safe work environment.
• Performs other duties as assigned.

Benefits

• Hands-on experience with grain weighing, grading, and customer service.
• Opportunities to build skills in communication, data entry, problem-solving, and teamwork.
• Flexible hours, including evenings and weekends.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED