Customer Service Specialist, Intermediate - Admissions Support Specialist

Minnesota State Colleges and Universities•Inver Grove Heights, MN

7d•Onsite

About The Position

This position exists to greet guests and provide front-line customer service to individuals visiting or calling Inver Hills Community College. The role is responsible for organizing, managing, and assessing all enrollment services requests received at the Welcome Center desk, including the processes needed to efficiently assist students with admissions, advising, and financial aid questions. Additionally, this position serves as a vital link between Student Affairs, college faculty and staff, and works collaboratively with Dakota County Technical College.

Requirements

Ability To: Answer questions politely via phone, email, virtually and other written or electronic correspondence.
Skill in: Customer Service sufficient to (1) Schedule and confirm customers’ appointments in person, on the phone, and through email and other written or electronic correspondence; (2) Provide prompt, courteous and accurate information to a variety of customers over the phone, in person and via email.
Word processing sufficient to use software to create, format, edit, print, and save a variety of documents, letters, memos, emails, etc.
Data entry skills sufficient to create database records and update entries in a timely manner.

Nice To Haves

Post-secondary degree.
Experience working in higher education setting.
Experience providing direct service to internal and external stakeholders in higher education.
Experience using Minnesota State databases such as the Integrated State Record System, D2L and e-Services.
Experience with Connect - Customer Relation Management system.
Knowledge and understanding of data privacy laws (ex: FERPA).
Self-motivated/self-disciplined.
Ability to think critically.

Responsibilities

Serve as Welcome Center staff and call center attendant, providing professional in-person and telephone customer service to students, prospective students, corporate partners, and other visitors to the college.
Provide administrative support to the Admissions department to ensure a smooth and efficient operation of daily office flow.
Provide general back-up support for the Admissions Specialist and Testing Center.

Benefits

11 paid Holidays
Vacation Time
Sick Time
six weeks of Paid Parental Leave
low cost medical and dental insurance with low deductibles ($250 - $1500)
a Pension Plan
457(b) and 403(b) retirement plans and other retirement investment options
pre-tax medical and dental expense (with roll-over option) and dependent care accounts
employer paid life insurance
short and long term disability
professional development and a tuition waiver program for employees and their dependents