Customer Service Specialist II

Csra State And Local Solutions • Menands, NY

276d • $16 - $22 • Remote

About The Position

Seize your opportunity to make a personal impact as a Customer Service Specialist II supporting the New York State Department of Health Medicaid Management Information System (MMIS) program. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career. At GDIT, people are our differentiator. As a Customer Service Specialist II you will help ensure today is safe and tomorrow is smarter. Our work depends on Customer Service Specialist II joining our team to provide support via the telephone and/or Internet to resolve routine issues and respond to customer inquiries. You will be answering inbound phone calls from Medicaid Providers for billing or enrollment. These calls are not scripted; there is knowledge to be learned to understand and help the providers with their Medicaid claims.

Requirements

• 2+ years of customer service experience
• Strong Microsoft Office skills (Word, Excel, PowerPoint)
• Strong telephone and verbal communication skills
• Customer focus and adaptability to different personality types
• Ability to multi-task and manage time effectively

Responsibilities

• Takes and processes transactions by telephone, internet and correspondence from customers and representatives
• Enters and maintains database records of customer profiles and prepares and maintains status reports
• Acts as liaison for customers
• Maintains knowledge of company products and customer service processes

Benefits

• Medical plan options, some with Health Savings Accounts
• Dental plan options
• Vision plan
• 401(k) plan with company match
• Full flex work weeks where possible
• Paid time off plans including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
• Short and long-term disability benefits
• Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level