Customer Service Specialist I (1105)
About The Position
BakerRipley team members impact the lives of more than 500 000 people every year through our community development work, which has inspired and supported our Neighbors for more than a century. We believe our neighborhoods are bridges to opportunity, that people can transform communities, and that everyone has something to contribute. Our unique backgrounds and experiences help us deliver innovative support to uplift our Neighbors. As one of the largest nonprofits in Texas, our success is fueled by our Mission: Connecting Neighbors and communities to resources, education, and opportunity.
Responsibilities
- Certifies program recipient applications contain required documents to determine program eligibility. Uses HEM database and electronic filing storage system to verify customer’s eligibility; enter and track application progress; provides customer status, case notes, and schedules appointments
- Requests, reads, and calculates electric and gas billing histories obtained from utility vendors to determine CEAP benefits for customers; enters customers’ electric and/or gas billing histories into HEM database and electronic storage system
- Participates in outreach activities at third party sites and collaborates with local entities serving similar populations (elderly, families, employed households) to increase program public awareness and enrollment
- Provides resolution to customer inquiries regarding their application status and benefits in a prompt and professional manner; assists with escalated and complex customer inquiries; escalates complex case management issues when necessary
- Achieves daily processing goals to meet department budget and program goals while adhering to state and agency guidelines
- Performs work error-free and according to all program management and department standards
- Performs other administrative duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
