Customer Service Specialist I

Thermo Fisher Scientific • Tewksbury, MA

7d • $22 - $32

About The Position

Your role as a Customer Service Specialist I for the Custom & Bulk business is to ensure a smooth customer experience from opportunity initiation to customer enquiry. You will collaborate closely with internal teams and help customers contribute to a healthier, cleaner, and safer world. This position is a crucial role in our business operations and customer happiness.

Responsibilities

• Play a vital role in building customer allegiance and provide an outstanding customer experience to new and existing customers and distributors.
• Provide quotes to the Commercial Sales Team and/or direct to the Customer.
• Review, prioritize, and complete sales orders for the assigned region.
• Monitor progress of order fulfillment and provide proactive updates regarding order status and concerns to customers.
• Maintain customer information and engage with ERP systems.
• Collaborate with Operations, Sales, Finance, and Service teams to ensure customer needs are responded to in a timely manner.
• Attend standup meetings to discuss roadblocks in getting customers the products that were requested.
• Handle customer questions that come in after order placement.
• Be a subject matter expert for your customers in the region and provide backup support to other team members as required.
• Embrace the PPI business system to drive improvements to processes within the NA based team.

Benefits

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees