Customer Service Specialist I

Human Resources • Mobile, AL

95d

About The Position

The Customer Service Specialist I role maintains ownership and accountability of all Order Management process steps of a sales order for distributed products. This role also performs administrative functions pertaining to the operation of the company and the safety of company personnel.

Requirements

• High School diploma
• Experience in a customer-service or administrative role addressing business process and customer needs within order execution process (preferred).
• Customer-focused attitude (internal/external)
• Highly organized
• Self-directed learner
• Effective time-management
• Detail-oriented
• Must be able to travel and have a clear driving record in accordance to company driving guidelines
• Clear background check and drug/alcohol screening.

Nice To Haves

• Oracle experience preferred, but not required
• College degree (preferred)

Responsibilities

• Effectively review customer purchase order details and order hand-off information to input sales orders for distributed products for all product verticals into systems of record with attention to detail and timely execution.
• Prepare and distribute paperwork for shipment to ensure accurate execution of sales orders.
• Input purchase orders and material transfers for components required to complete orders and issue orders to external suppliers.
• Routinely communicate with external suppliers to monitor delivery dates.
• Send Sales Order Acknowledgement to the customer and communicate order updates.
• Complete forms to request new customers, bill to/ship to addresses and/or vendors.
• Assist with changes/updates to sales orders and purchase orders.
• Responsive to customers through prompt follow-up to order need, inquiries and non-technical problem resolution.
• Engage necessary resources to resolve order fulfillment issues when they arise.
• Follow order fulfillment process for product availability and production determination.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees