Customer Service Specialist I - Front Counter
About The Position
Join an organization that values it's community and employees! The purpose of this entry-level position is to provide general services information and resolve any emerging problems customers might face. This position must maintain a high level of professionalism, courtesy and patience to present the district in the best light possible. This role will have a basic knowledge of the district's policies and procedures and provide recommendations for appropriate resolution of problems. This position will perform routine customer service support activities and tasks related to their area of focus with direct supervision. NOTE: This position must successfully complete TDLR approved courses 101, 102, 4 and 7 within two (2) years of employment.
Requirements
- High School Diploma or equivalent required
- 2 years of related work experience
- Texas Property Tax Code
- Windows operating system
Responsibilities
- Serve property owners, general public, and other HCAD divisions in a professional, courteous and empathetic manner.
- Identify and assess customers' needs to achieve satisfaction.
- Handle customer complaints to provide appropriate solutions and alternatives to ensure resolution.
- Provide accurate, valid, and complete information clearly and concisely utilizing the right methods and tools.
- Operate a PC and become familiar with HCAD's various computer systems (i.e. AVS, HTS, MTS, ACTS, CAMA, etc.).
- Maintain awareness of changes in the district policies and procedures and important deadlines for action.
- Handle special projects as assigned by researching and presenting information.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
