Customer Service Specialist (Hybrid - Troy, MI) - Health Alliance Plan

Hap (Hmong American Partnership) • Troy, MI

144d • Hybrid

About The Position

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services - from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers.

Requirements

• High school diploma or equivalent.
• Previous experience in customer service or a related field.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Proficiency in using computer systems and software.

Nice To Haves

• Experience in the healthcare industry.
• Bilingual skills are a plus.
• Familiarity with health insurance terminology.

Responsibilities

• Provide excellent customer service to members and providers.
• Assist with inquiries regarding health plans and services.
• Resolve issues and complaints in a timely manner.
• Maintain accurate records of customer interactions.
• Collaborate with other departments to ensure customer satisfaction.

Benefits

• Competitive health plan options including CDHPs, PPO, and HMO plans.
• Dental and eye care coverage.
• Tuition assistance.
• Family forming benefits.
• Discounts to dozens of businesses.

What This Job Offers

• Career Level: Entry Level
• Industry: Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
• Education Level: High school or GED