Customer Service Specialist - Healthcare Billing, Revenue Cycle Management, Amazon One Medical

1Life Healthcare • Kingman, AZ

301d • $41,600 - $45,760

About The Position

As we continue to expand and transform the primary care experience, we're looking for passionate people to help manage our patient inquiries, using CI CARE framework that makes One Medical unique. As a Centralized Support Specialist II Billing Specialist, you'll execute our mission of delivering high-quality care and service. Specifically, you'll take patient phone calls and handle patient conversations to deliver world class care. You are a strong and innovative problem-solver, who is driven to help people. You have mastered the art of customer-service, administrative work and are motivated to cultivate change in healthcare. You are currently looking for your next opportunity at an organization that is transforming healthcare we would love to connect.

Requirements

• 2+ years of customer service experience in a call center environment
• 1+ years with medical billing, insurance claims, or healthcare revenue cycle
• Demonstrated proficiency in Microsoft Office Suite
• Experience using electronic health records (EHR) or customer relationship management (CRM) systems
• Knowledge of HIPAA compliance and healthcare privacy regulations
• High school diploma or equivalent

Nice To Haves

• Spanish Speaking
• Ability to work various shifts
• Strong problem-solving and documentation skills
• Ability to type 45+ WPM while maintaining accuracy

Responsibilities

• Handle patient phone calls and message inquiries, de-escalate issues, ensure patient satisfaction, and assist with navigating healthcare needs including insurance, billing, medical records, authorizations, and referrals.
• Collaborate with providers and other operations team members to complete urgent tasks pertaining to patient billing issues and questions.
• Proactively reach out to patients with open balances to assist with payment options, educate admins and patients on health insurance benefits, answer complex billing inquiries, resolve payment processing issues.
• Investigate claims through insurance to ensure they were processed according to the patient benefit plan.
• Master technology suite including RingCentral, Slack, G-suite, Zoom, and Electronic Medical Record System 1Life.
• Contribute to team development through rounding, attending team huddles, participating in team problem solving.

Benefits

• Full range of medical, financial, and/or other benefits
• Equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package

What This Job Offers

• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED