Customer Service Specialist (Energy) - Le Mars, IA

Central Valley Builders Supply • Le Mars, IA

404d • $34,000 - $46,000

About The Position

The Customer Service Specialist (Energy) at Central Valley Ag is responsible for managing financial operations within the Energy Department, ensuring accurate and timely financial reporting, and providing exceptional customer service. This role involves data entry, inventory tracking, and acting as a liaison between customers and management to enhance the overall customer experience.

Requirements

• Ability to communicate in a professional manner and establish effective working relationships with internal operations and external customers.
• Strong competencies in computer applications including Microsoft products.
• Ability to meet internal and external deadlines consistently.
• Maintains a positive attitude and actively looks for ways to help customers.
• Completes work in a timely manner with a high level of accuracy.
• Demonstrates safety as a priority and promotes a safe work environment.
• Ability to plan, prioritize, organize, and manage resources to accomplish jobs within the defined timetable.
• Ability to multi-task several assignments simultaneously and establish job priorities.
• Works well with others to achieve a common goal.

Responsibilities

• Prepares weekly and monthly internal financial statements and management reports as directed.
• Performs inventory tracking, reconciliations, and monitors inventory controls.
• Analyzes business operations, trends, costs, revenues, financial commitments, and obligations to project future revenues and expenses or to provide advice.
• Offers advice on the purchase or sale of petroleum products.
• Records transactions accurately and keeps clients informed about transactions.
• Arranges for the transportation or storage of purchased petroleum products.
• Locates and notifies customers of delinquent accounts by mail, telephone, or personal visit to solicit payment.
• Provides staff and users with assistance solving petroleum system related problems, such as malfunctions and program problems.
• Provides customer service in a timely manner via telephone, email, or face to face interaction.
• Coordinates and links petroleum systems within the organization to increase compatibility so information can be shared.
• Diagnoses, troubleshoots, and resolves hardware, software, or other network and system problems and replaces defective components when necessary.
• Files applicable regulatory reports as required by state and federal governmental agencies.
• Schedules/dispatches petroleum drivers to appropriate locations, according to customer requests, specifications or needs.
• Acts as a liaison between customers and management in order to enhance the overall customer experience.
• Complies with current Central Valley Ag credit policies.
• Maintains and promotes a safe work environment.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Industry: Building Material and Garden Equipment and Supplies Dealers
• Education Level: No Education Listed