Customer Service Specialist Dispatcher

TRAC Intermodal • Long Beach, CA

91d

About The Position

Provide support for Regional Equipment Logistics which includes interfacing with equipment managers and pool customers and resolving all appropriate business issues. Centralized dispatch; responsible for receiving OTR calls from our customers and dispatching them to the local teams by way of telephone, cellphone, text message, or email.

Requirements

• Minimum two (2) years business experience.
• Intermodal industry knowledge of equipment control preferred, but not required.
• Strong phone voice and communication skills.
• Attention to detail.
• Ability to multi-task, handling multiple requests from different vendors simultaneously.
• Ability to prioritize tasks and meet stringent deadlines.
• Ability to identify problems, process resolution and implement action or solution timely.
• Knowledge of Microsoft Excel, Internet Explorer, Word, PowerPoint & Outlook.
• Ability to pass a background check and secure an E-Railsafe / TWIC badge.
• Spanish speaking ability helpful, but not required.
• Excellent communication skills to collaborate with others under any type of condition.
• Excellent clerical and organizational skills to keep track of schedules, routes, and personnel.

Responsibilities

• Insure security of assets and operational integrity at local railroad ramps and marine terminals.
• Ensure that approved trucker list is valid and updated.
• Inventory reconciliation.
• Handle customer inquiries on billing and equipment availability.
• Coordinate reports with customers and internal recipients.
• Scheduling mechanic repair jobs to meet customer needs.
• Provide system updates for repair events via email or customers specific program, advising TRAC Services has accepted the call, arrived at the call, and completed the call.
• Ensure that daily records on equipment condition are maintained and that reports on status are accurate and distributed on a timely basis.
• Ensure that migration status is reviewed and that repositioning is ordered as needed.
• Provide assistance to International Pools Analyst regarding report preparation and distribution.
• Maintain contact with Customer representatives to proactively deal with issues as they arise.
• Provide customer service/be one of the direct contacts between customers and TRAC Services.
• Provide support to the local TRAC Services teams when challenges arise.

What This Job Offers

• Industry: Rental and Leasing Services
• Number of Employees: 251-500 employees