Customer Service Specialist Consumer Banking - Cleveland, OH

KeyBank • Cleveland, OH

237d • $18 - $22 • Remote

About The Position

As a Customer Service Specialist, you'll serve as the voice of KeyBank - working as a problem solver for our clients. This is a high energy, fast-paced call center role with unlimited opportunity to learn, grow and work with a talented and supportive team. If you like helping others and feel rewarded by making someone's day a little better, this is the role for you. The ability to empathize, stay calm and not take client frustration personal are traits that are especially successful in this role.

Requirements

• Minimum 1 year client service experience.
• High school diploma/GED.
• Demonstrated success in problem resolution, multi-tasking and attention to detail.
• Advanced computer skills and working knowledge of how to navigate multiple screens and software, web browsers, websites and mobile applications while speaking to clients.
• Strong interpersonal, verbal, and written communication skills.
• Flexibility, empathy, and patience to work in a fast-paced, high-volume call center.
• Ability to read and follow call center 'scripts' when handling different scenarios.
• Schedule flexibility - The hours for the position can change based on business need.

Nice To Haves

• Previous experience working in a remote/ work from home environment.

Responsibilities

• Embodies a strong client experience culture, being present with every client and teammate and realizing the impact we can have on their day, personally, professionally, and financially.
• Receiving inbound calls from consumer clients in fast paced environment (in some cases, taking back-to-back calls).
• Answering client questions, problem solving, educating, de-escalating dissatisfied clients, and making suggestions that help deliver our Moments Matter culture.
• Providing technical support for Key's online products and services (PC, mobile, and tablets).
• Collaborating with a wide range of Key Teammates to help solve client challenges.
• Ability to navigate multiple screens and software while speaking to clients effectively over the phone free of distractions and background noise (similar to being in the office).
• Complies with all KeyBank policies and procedures, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and KeyBank.

Benefits

• 401(k) matching (dollar-for-dollar up to 7%)
• Generous PTO
• Fitness reimbursement
• Tuition reimbursement
• Paid job training
• Access to a library of specialized professional development and training courses
• Shift differentials available
• Performance-based rewards

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED