Customer Service Specialist & Bookkeeping

Ep Mechanical Technologies • El Paso, TX

391d • $24,960 - $24,960

About The Position

The Customer Service Specialist & Bookkeeping role at EP Mechanical Technologies, Inc. is focused on delivering exceptional support to customers while managing bookkeeping tasks. This position is essential for ensuring customer satisfaction through effective communication and problem-solving, contributing to a positive customer experience and supporting sales initiatives.

Requirements

• Bilingual abilities are a plus, enhancing communication with diverse customer bases.
• Strong phone etiquette to ensure professional interactions with customers.
• Proficiency in office software and computerized systems for efficient data management.
• Experience in sales is beneficial for identifying potential upsell opportunities.
• Excellent data entry skills for maintaining accurate customer records.
• Ability to analyze information and provide effective solutions to customer issues.
• Strong customer service orientation with a focus on building lasting relationships.
• Effective communication skills, both verbal and written, to convey information clearly.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat, ensuring a high level of service.
• Assist customers with product information, order processing, and troubleshooting issues.
• Maintain accurate records of customer interactions and transactions through data entry.
• Analyze customer feedback and provide insights for service improvement.
• Collaborate with sales teams to identify opportunities for upselling or cross-selling products.
• Communicate effectively with customers to resolve complaints or concerns in a timely manner.
• Uphold company policies and procedures while delivering outstanding customer support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Specialty Trade Contractors
• Education Level: No Education Listed