Frost Bank-posted 3 months ago
Full-time • Entry Level
San Antonio, TX
Credit Intermediation and Related Activities

It's about being real when people need you. Are you someone that loves to lend a hand to others and does so with a kind, approachable attitude? Are you passionate about finding solutions to problems and enjoy the freedom of making those decisions? Do you genuinely enjoy helping people and want to be part of making their day better? If so, then the Customer Service Specialist role might be for you! At Frost, it's about more than a job. It's about having a flourishing career where you can thrive, both in and out of work. At Frost, we're committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you'll become part of Frost's over 150-year legacy of providing unparalleled banking services.

  • Answer inbound and outbound calls, identify the issues, and partner with other lines of business to fulfill each request.
  • Complete Frost's Telephone Customer Service (TCS) training program.
  • Troubleshoot issues, research accounts, and use multiple tools to fulfill customer requests.
  • Partner with business lines to find the best solution for each customer.
  • Manage competing priorities to ensure you're meeting customer needs accurately and efficiently.
  • Flexible availability, including weekends.
  • Proven commitment to continuous improvement and a high attention to detail.
  • Excellent written and verbal communication skills.
  • 1+ years of experience in customer service, sales, or banking.
  • Experience in a customer contact center setting.
  • Proficiency in Microsoft computer applications.
  • Completion of at least 30 hours of college coursework.
  • Bilingual in English and Spanish.
  • Medical, dental, vision, long-term disability, and life insurance.
  • 401(k) matching.
  • Generous holiday and paid time off schedule.
  • Tuition reimbursement.
  • Extensive health and wellness programs, including our Employee Assistance Program.
  • Referral bonus program + more!
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