Customer Service Specialist- Arthritis and Rheumatology (Part Time/Day Shift)

Lancaster General Health • Lancaster, PA

437d

About The Position

The position involves providing comprehensive patient scheduling, registration, insurance verification, and coordination of various healthcare services. The role requires effective communication and adaptability, especially during high-volume periods or with complex patient needs. The individual will support both hospital and physician office patients, manage patient inquiries, and ensure compliance with regulatory requirements.

Requirements

• High School Diploma or equivalent (GED).
• One (1) year of clerical, customer service, or administrative support experience in a highly customer-oriented organization.
• One (1) year experience with basic keyboarding, personal computer use, and other office setting equipment.
• For Regional Positions only - Valid driver's license is required.

Nice To Haves

• One (1) year of registration experience, point of service collection, insurance validation, understanding of compliance/regulatory guidelines and order release processes.
• One (1) year prior experience of Revenue Cycle in a Hospital/Medical Office Setting.
• Previous Epic or equivalent Electronic Medical Record experience.

Responsibilities

• Perform complete and accurate patient registration including walk-in, check-in, and scheduled patients.
• Adapt and perform during high volumes and/or high patient acuity.
• Support inbound and outbound calls to or from patients and manage general patient complaints.
• Understand and support Point of Service Collections and collect patient obligations.
• Refer patients for questions regarding collections, insurance coverages, and financial assistance.
• Discuss information with patients regarding co-pays, out-of-pocket expenses, and appointment preparation.
• Verify patient, guarantor, coverage, and hospital account information.
• Perform referral/authorization processes and enter orders for applicable tests.
• Understand insurance company coverage and referral/authorization requirements.
• Prepare and release records or orders in the e-Health record and scan necessary documents.
• Complete documentation for compliance and regulatory needs.
• Screen and relay messages using established protocols for calls.
• Register unscheduled patients requiring full financial clearance.
• Complete assigned patient scheduling and registration work queues according to performance standards.
• Resolve work queue issues and missing registration items via electronic medical record.
• Travel to various sites within the region to support operational needs and assist at new practices.

Benefits

• 100% Tuition Assistance at The Pennsylvania College of Health Sciences
• Paid Time Off and Paid Holidays
• Shift, Weekend and On-Call Differentials
• Health, Dental and Vision Coverage
• Short-Term and Long-Term Disability
• Retirement Savings Account with Company Matching
• Child Care Subsidies
• Onsite Gym and Fitness Classes

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED