CUSTOMER SERVICE SPECIALIST - 40047042

State of Florida • Miami, FL

401d

About The Position

The Customer Service Specialist at Florida Commerce plays a vital role in supporting economic development efforts in South Florida by assisting employers and job seekers. This position involves marketing local employment programs, conducting job fairs, and ensuring compliance with employment regulations. The specialist will provide essential services to foster job placements and enhance the workforce in the region, ultimately contributing to the economic resilience of Florida.

Requirements

• Knowledge of services provided by CareerSource South Florida.
• Knowledge of EmployFlorida and other web-based self-help products offered through services.
• Experience in marketing to promote CareerSource South Florida Programs.
• Excellent customer service skills.
• Proficient in Microsoft Applications (Word, Excel, Outlook, and PowerPoint).
• Ability to communicate clearly and effectively in individual and group settings, both verbally and in writing.
• Ability to promote and market CareerSource Center.
• Ability to make presentations in group or individual settings.
• Ability to provide excellent customer service and deal with the public in a tactful, courteous, and effective manner.
• Ability to work effectively as part of a team.
• Knowledge of methods of data collection and principles of effective customer service.
• Ability to establish and maintain effective working relationships with others.
• Ability to understand and apply applicable rules, regulations, policies, and procedures.
• Ability to conduct effective interviews and analyze data.
• Ability to work independently and plan, organize, and coordinate work assignments.

Nice To Haves

• Certification as a Workforce Development Professional (Tier 1) within 12 months of appointment.

Responsibilities

• Assist employers in the Region as part of economic development efforts for South Florida by listing job openings in EmployFlorida.
• Market management services functions such as recruitments and pre-screening, and programs like On-the-Job Training (OJT) and Employed Worker Training (EWT) throughout the local community.
• Inform employers about labor market information, job qualification demands, and training opportunities available, and refer as appropriate.
• Refer job seekers to employers and perform placement services to foster economic development in the Region.
• Ensure that job orders in EmployFlorida comply with Department of Economic Development (DEO) and Equal Employment Opportunities (EEO) requirements.
• Provide information and recruitment assistance to employers in the Miami area as part of economic development efforts.
• Conduct group and individual orientations, informing customers about labor market information and job qualification demands.
• Assist in eliminating barriers to participation and job opportunities by instructing customers in job interviewing techniques and resume preparation assistance.
• Refer customers to community resources for appropriate employment-related services.

Benefits

• State Group Insurance coverage options (health, life, dental, vision, and other supplemental options).
• Retirement plan options, including employer contributions.
• Nine paid holidays and a Personal Holiday each year.
• Annual and Sick Leave Benefits.
• Student Loan Forgiveness Program (Eligibility required).
• Flexible Spending Accounts.
• Tuition Fee Waivers (Accepted by major Florida colleges/universities).
• Ongoing comprehensive training provided.
• Career Growth opportunities.
• Highly skilled, professional environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: No Education Listed