Customer Service Specialist 2
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About The Position
The Customer Service Specialist 2 position at The Evergreen State College is a full-time role located in Olympia, specifically within the Office of Financial Aid. This position operates under general supervision and requires a solid understanding of student financial aid processes. The primary responsibility of the specialist is to serve as the main point of contact for the Financial Aid Office, addressing inquiries from students, staff, faculty, and the public regarding various financial aid programs. This includes interpreting rules, regulations, and policies related to Federal, State, and Institutional financial aid programs. The specialist will also handle escalated loan issues and provide comprehensive information at the front counter, via telephone, and through email communications. In addition to direct customer service, the role involves updating user guides and consumer information to assist individuals in navigating loan processes. The specialist will prepare and certify alternative loan certification requests, ensuring all necessary information is complete and accurately entered into the relevant systems. Maintaining logs of alternative loan certifications and processing direct loan change requests are also key responsibilities. The specialist will track loan entrance and exit counseling information and prepare short-term loan applications, ensuring all applications are complete and entered into the system. To stay current with best practices in customer service and financial aid regulations, the specialist is expected to attend training sessions and conferences as directed. Other duties may be assigned as necessary to support the office's operations.
