Customer Service Specialist 1
About The Position
As QuidelOrtho continues to grow, we are seeking a Customer Service Specialist 1. This position is responsible for providing superior, front-line customer service (both internal and external) to our QuidelOrtho Customers, in a professional and timely fashion. The key activities include order creation and inquiry management for internal and external customers (hospitals, distributors, and Field Sales), and supporting customer relationships. All interactions with our customers are to be handled in a professional, helpful and timely fashion to ensure the highest level of customer satisfaction while maintaining compliance requirements. This role will require efficient and accurate processing of all customer requests to ensure expectations are met. Specialists will be monitored to validate that appropriate processes are followed, and level of service provided is exceptional. The Customer Service Specialist I role is customer-facing and is a direct representation of QuidelOrtho.
Requirements
- Education: High School Diploma required
- Experience: 1-3 years' experience in customer-facing role
- Ability to Multi-task and manage multiple conflicting priorities.
- Ability to maintain composure through stressful situations.
- Proficient in Microsoft Office Applications
- Excellent written and oral communication skills required.
Responsibilities
- Creates, enters, and manages customer orders (via phone/fax/email or E-channels)
- Responsible for front-line inquiry and complaint management: Responds to all queries (e.g. order status, product information, stock availability, company policies, price quotes, requests for documentation, etc.,) to achieve a "closed-loop" resolution process, which limits the need for customers to reach out multiple times.
- Reviews reports in Excel, responds to voicemail, engages in call out activities, and other requests as demanded by business needs.
- Updates and maintains customer account and contact information in order management system as appropriate.
- Thinks and communicates cross-functionally to investigate, research and resolve all exceptions and adjustments promptly and accurately including any necessary coordination with other QuidelOrtho departments.
- Perform job duties in a way that meets or exceeds individual performance metrics established by the Customer Service organization in support of exceptional customer experience (e.g. call quality, order accuracy, Telephony and Written Excellence) and exemplifies the QuidelOrtho Leadership Attributes.
- Supports execution of marketing programs developed by QuidelOrtho.
- Perform other work-related duties as assigned.
Benefits
- QuidelOrtho offers a comprehensive benefits package including medical, dental, vision, life, and disability insurance, along with a 401(k) plan, employee assistance program, Employee Stock Purchase Plan, paid time off (including sick time) and paid Holidays.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Chemical Manufacturing
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
