Customer Service Specialist 1 (10:00am - 6:30pm ET)

Ortho Clinical Diagnostics • Rochester, NY

272d • $40,000 - $43,000

About The Position

QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most - home to hospital, lab to clinic. Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.

Requirements

• High School Diploma required
• 1-3 years' experience in customer-facing role or equivalent experiences
• Bilingual candidate preferred (French)
• Ability to Multi-task and manage multiple conflicting priorities
• Ability to maintain composure through stressful situations
• Proficient in Microsoft Office Applications
• Excellent written and oral communication skills required

Responsibilities

• Creates, enters, and manages customer orders (via phone/fax/email or E-channels)
• Responsible for front-line inquiry and complaint management: Responds to all queries (e.g. order status, product information, stock availability, company policies, price quotes, requests for documentation, etc.) to achieve a 'closed-loop' resolution process.
• Reviews reports in Excel, responds to voicemail, engages in call out activities, and other requests as demanded by business needs.
• Updates and maintains customer account and contact information in order management system as appropriate.
• Thinks and communicates cross-functionally to investigate, research and resolve all exceptions and adjustments promptly and accurately.
• Perform job duties in a way that meets or exceeds individual performance metrics established by the Customer Service organization.
• Supports execution of marketing programs developed by QuidelOrtho.
• Perform other work-related duties as assigned.
• May be required to work holidays, weekends and over-time when required.

Benefits

• Comprehensive benefits package including medical, dental, vision, life, and disability insurance
• 401(k) plan
• Employee assistance program
• Employee Stock Purchase Plan
• Paid time off (including sick time) and paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Computer and Electronic Product Manufacturing
• Education Level: High school or GED