Customer Service Social Media Specialist
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About The Position
Research, resolve and respond to customers regarding their car rental experience worldwide. This will cover all aspects, pre, during and post rental of the customer's interaction with the company. Accurate communication of policies and procedures in conjunction with the empowerment guidelines to negotiate a mutually beneficial solution that fosters customer satisfaction and promotes customer loyalty. Achieve and maintain performance expectations of a statistical and qualitative nature which will include professional and efficient handling of the customer's social media post and accurate completion of the administrative and follow up duties when required. Essential duties and responsibilities, shown below, will vary accordingly based on assignment.
