Customer Service Site Coordinator

General Fasteners • Louisville, KY

362d

About The Position

The position involves supporting customers, customer service, and account managers by providing exceptional support and developing strong relationships with customers and team members at plant and/or corporate locations. Responsibilities include loading and unloading materials, distributing materials within customer sites, maintaining inventory levels, and ensuring excellent housekeeping standards. The role requires effective communication with customers to understand their production needs and potential demand changes, as well as participating in continuous improvement activities. Daily coordination of orders and material shipments is essential, along with responding to customer requests and assisting in the resolution of customer concerns. The position also involves supporting finance in resolving receivables and invoicing concerns, providing follow-up support for customer requests, and maintaining applicable reports.

Requirements

• Must have high school diploma or equivalent
• Must have a valid driver's license

Nice To Haves

• Preferred: Experience in warehousing and/or manufacturing environment
• Experience in the fastener or distribution industries is helpful

Responsibilities

• Support Customer, Customer Service and Account Managers as assigned by providing exceptional support and developing strong relationships with customers and team members at plant and/or corporate locations
• Load and/or unload material upon delivery to customer site
• Distribute materials within customer site
• Maintain labels and rack identification to ensure the integrity of replenishment signals
• Monitor and maintain proper inventory levels within customer site
• Maintain excellent housekeeping standards within customer site
• Communicate professionally and effectively as our company representative within customer site, meeting with customer to understand production needs and potential demand changes, concerns and challenges and communicate this information to our warehouses, Customer Service and Account Managers
• Participate in continuous improvement activities with customer and internally
• Daily coordination of orders and material shipments and ASN's, entry/processing and management of incoming customer orders through shipment, including internal expedites with supply chain, QA, Operations and Logistics as needed to ensure accurate and timely processing of orders
• Work with customers and internal teams to communicate constraints in supply and coordinate with them to adjust orders accordingly
• Respond to customer requests related to shipping documentation and proof of delivery
• Assist in investigation and resolution of customer concerns, working with Operations, Supply Chain, QA and Engineering as necessary to ensure closure, along with entering and tracking RMA's and replacement Customer orders as necessary
• Support Finance in resolving receivables and invoicing concerns; process credits and debits as needed
• Provide follow-up support for all customer, company requests and objectives
• Support the avoidance, reduction, and resolution of excess and obsolete inventory by providing timely information from customer, and assist in investigating and compiling supporting information for claims
• Update and maintain all applicable reports in a timely manner

What This Job Offers

• Industry: Merchant Wholesalers, Durable Goods
• Education Level: High school or GED
• Number of Employees: 251-500 employees