Customer Service Senior Analyst

Citi • Tampa, FL

2d

About The Position

Manage a portfolio of high-profile clients and serve as single point of contact for queries, engaging to understand client service needs and gaps Liaise with internal and external cross-functional partners to deliver customer service that meets or exceeds client expectations Ensure transactions are executed timely and accurately Identify and implement process improvements and test new features/functions Perform regulatory, audit and control assessments and create reports for internal and/or external distribution Contribute to short and long-term projects and engage with global partners where necessary to meet client requirements

Requirements

• 5-8 years of previous cash management and financial services experience preferred
• Consistently demonstrate clear and concise written and verbal communication
• Aptitude for utilizing reporting tools and applications
• Proven organizational skills
• Demonstrated ability to drive results in a fast-paced, goal-oriented environment
• Bachelor's degree/University degree or equivalent experience

Responsibilities

• Manage a portfolio of high-profile clients and serve as single point of contact for queries
• Engage to understand client service needs and gaps
• Liaise with internal and external cross-functional partners to deliver customer service that meets or exceeds client expectations
• Ensure transactions are executed timely and accurately
• Identify and implement process improvements and test new features/functions
• Perform regulatory, audit and control assessments and create reports for internal and/or external distribution
• Contribute to short and long-term projects and engage with global partners where necessary to meet client requirements

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level