Customer Service Self Pay Specialist I, Single Billing Office, Baptist Metro Square
About The Position
Baptist Medical Center is hiring a Customer Service Self Pay Specialist for the Single Billing Office in Jacksonville, Florida. This is a full-time opportunity working a Monday-Friday 8:00am-5:00pm shift located at Baptist Metro Square. The Single Billing Office is seeking a Customer Service Self Pay Specialist to support their medium size team. This department handles high call volumes from physicians, attorneys, facilities, as well as patients. The Customer Service Self Pay Specialist for this role will receive intake calls, in addition to processing payments and rebilling claims. This position is in a high call volume call center so all candidates must be comfortable being on the phones for 8 hours per day. Baptist Jacksonville is a Magnet designated hospital, the gold standard for excellence in patient care. We serve families throughout the area with high-quality, comprehensive care for every stage of life. If you are interested in this Customer Service Self Pay Specialist position at Baptist Metro Square, please apply now.
Requirements
- 1-2 years Billing Experience Required
- 1-2 years Medical Billing Experience Required
- 1-2 years Customer Service Experience Required
- High School Diploma/GED
Nice To Haves
- Certified Healthcare Access Associate (CHAA) Preferred
- Certified Revenue Cycle Representative (CRCR) Preferred
- Certified Revenue Cycle Specialist (CRCS) Preferred
Responsibilities
- Serves as the first point of contact for handling a high volume of inbound and outbound telephone calls to resolve patient/guarantor billing concerns and inquiries from patients, guarantors, and others such as insurance companies, attorney offices, or other healthcare providers for both hospital and professional billing settings.
- Process patient payments, set up payment arrangements and provides customer/patient education when necessary.
- Experience and be well versed in either HB, PB or Customer Service while working toward competency in all areas of the SBO.
- Integrate customer service and self-pay collection activities across our Medical Center Facilities and Physician Networks, providing a single point of contact, a single patient billing statement and increased transparency to guarantors, thereby improving the patient collection process and patient experience.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Hospitals
Education Level
High school or GED
