Customer Service - Sales

Greenhouse Fabrics, Inc. • High Point, NC

9h • $52,000

About The Position

Greenhouse Fabrics, Inc. is a debt-free, mature company located in High Point, North Carolina. We are an industry leader in the upholstery and interior design trades. We are fueled by a commitment to growth and innovation, with our core values—Joy, Abundance, and Ownership — driving everything we do. We are seeking a Customer Service Representative who excels at resolving challenges and consistently delivers outstanding service. If you’re a strategic thinker, a proactive problem-solver, and confident in tackling challenges, you’ll thrive in our dynamic environment.

This is far from your typical customer service role. We need someone who loves being on the front lines, eagerly tackles challenges, and makes strategic decisions that drive success while strengthening customer relationships. You're not afraid to pick up the phone and deal with tough situations. You have a growth mindset, are open to feedback, and see all customer interactions as opportunities to add value. If you're passionate about customer service and ready to be part of a company pushing boundaries, this is the place for you.

Requirements

• Associate’s or Bachelor’s degree preferred but not required.
• Proficiency in Microsoft Outlook, Word, Excel, and Google Docs/Sheets.
• Excellent phone etiquette and customer service skills.
• Outstanding written and verbal communication.
• Strong problem-solving abilities and confident decision-making.
• Ability to manage time effectively and juggle multiple projects.
• Positive attitude, team player, and willingness to learn and adapt.

Nice To Haves

• Fluent in Spanish is a plus but not required.

Responsibilities

• Provide exceptional customer service through phone, email, and text, solving problems with a focus on solutions.
• Assist with inquiries, order entry, and fabric research.
• Support various projects across departments to ensure seamless operations.
• Master and utilize essential technology platforms such as FACTS, Google Docs, HubSpot, and Microsoft Office.
• Continuously expand your fabric knowledge to better serve our customers.
• Other duties as assigned—flexibility and adaptability are key.

Benefits

• We offer a competitive salary of $52,000, complemented by an extensive benefits package designed to support work-life balance and well-being.
• Enjoy four weeks of paid time off (PTO), generous paid holidays, and additional perks such as:
• Simple IRA with a 3% company match
• Low-premium BCBS medical insurance
• Dental and vision reimbursement
• $25,000 life insurance coverage
• Paid maternity leave
• This comprehensive package reflects our commitment to your health, financial security, and personal needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree