Customer Service & Sales Support Specialist

Amtech • Westford, MA

80d

About The Position

The Customer Service & Sales Support Specialist hybrid role combines customer service, inside sales, and project management responsibilities to ensure seamless communication between customers and internal teams while driving sales growth and managing customer-related projects. The ideal candidate will serve as the main point of contact for customers, manage inquiries, process orders, support sales efforts, and coordinate project timelines and deliverables, ensuring projects are completed on time and to specification.

Requirements

• Bachelor’s degree in Business, Sales, Engineering, or a related field (or equivalent experience).
• 2+ years of experience in customer service, inside sales, or project management, preferably within the semiconductor, electronics, or manufacturing industries.
• Project Management experience is essential, including the ability to manage timelines, coordinate cross-functional teams, and track deliverables.
• CRM (Salesforce, SAP, etc.) and project management software (Microsoft Project, Asana, etc.) experience.
• Solid understanding of semiconductor products and applications.
• Excellent verbal and written communication skills.
• Strong problem-solving skills.

Nice To Haves

• Experience in the semiconductor or electronics manufacturing industries.
• Familiarity with the semiconductor production lifecycle, including supply chain constraints, lead times, and quality assurance processes.
• Project Management Professional (PMP) or similar certification is a plus.
• Prior experience working with technical teams (engineering, production, QA) to manage customer-specific projects.

Responsibilities

• Serve as the primary contact for customers, addressing inquiries related to semiconductor products, pricing, order statuses, and delivery timelines.
• Accurately process customer orders, ensuring coordination with production, logistics, and quality assurance teams to meet customer expectations.
• Troubleshoot and resolve customer concerns related to order delays, product issues, or delivery discrepancies.
• Develop a strong understanding of BTU products to provide customers with accurate information and guidance.
• Build and maintain long-term relationships with customers, following up on orders and ensuring continued satisfaction with our products and services.
• Identify and qualify new business opportunities in target industries (automotive, consumer electronics, telecommunications).
• Grow and nurture existing accounts by identifying opportunities for upselling and cross-selling.
• Assist the sales team in developing quotes, proposals, and responses to RFQs (Request for Quotation).
• Present technical and competitive advantages of semiconductor solutions to customers.
• Track and manage leads and opportunities in the CRM system.
• Manage customer-related projects from initiation to completion, ensuring alignment with production schedules, quality standards, and customer expectations.
• Develop and maintain detailed project plans, tracking milestones, timelines, and deliverables.
• Work closely with production, engineering, quality control, and logistics teams.
• Identify potential project risks and develop strategies to mitigate these risks.
• Serve as a liaison between customers and internal teams, ensuring all stakeholders are aligned on project goals.
• Provide regular project status updates to customers and internal management.

What This Job Offers

• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 251-500 employees