Customer Service/ Sales Support Specialist
About The Position
EMCom Inc is a contract manufacturing company located in Auburn, NY, with a vast array of capabilities including electronics processing, cable and mechanical assemblies, mechanical and electronic design, prototype builds and more. With a focus on safety, quality, customer, and employee satisfaction, EMCOM has maintained a high level of success since the doors opened in 1995. As EMCOM continues to flourish we are seeking an experienced Customer Service/Sales Support Specialist to join our team. The ideal candidate will be responsible for providing direct support to our sales team and customers to provide an exceptional level of customer service.
Requirements
- Customer Service
- Time Management
- Proficient with Computers
- Problem Solving
- Data Analyses
- Excellent Communication Skills- Verbal and Written
- 1 year as a Customer Service/Sales Support Specialist in a manufacturing environment
- High School Diploma or Equivalent
Responsibilities
- Act as a point of contact for customers
- Create and respond to email inquiries
- Address and resolve customer concerns
- Provide support to the sales and shipping team
- Maintain accurate documentation
- Provide updates on job status and communicate any delays
- Ensure alignment of customer expectations with ISO 9001 quality control standards
- Establish and Maintain business relationships with customers
- Share customer feedback with appropriate departments
Benefits
- 401(k) retirement plan
- Health, dental, vision, and life insurance coverage
- Paid time off
- Professional development opportunities
- Additional retirement benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
