Customer Service & Sales Supervisor

Rawhide Youth Services•New London, WI

About The Position

The Customer Service & Sales Supervisor oversees customer service, transportation and other retail inventory, ensuring efficient, cost-effective, and timely processes. This role is responsible for assessing and managing commercial haulers, collaborating with sales and marketing teams, and identifying the most profitable sales venues for donated items. The Supervisor will also lead a team, ensuring alignment with Rawhide’s mission, operational goals, and financial objectives.

Requirements

2+ years of relevant experience in logistics, retail sales, or transportation management
Supervisory or leadership experience preferred
Strong analytical and problem-solving abilities
Proficiency in Microsoft Office (Word, Excel)
Excellent time management and organizational skills
Strong customer service and communication skills
Ability to work both independently and collaboratively across teams
Adaptability in a fast-paced environment
Requires lifting up to 50 lbs, standing for extended periods, and occasional travel

Nice To Haves

Automotive experience is a plus

Responsibilities

Supervise transportation and logistics of donated items to ensure timely and efficient delivery
Supervise the customer service team, providing back up, guidance and direction
Supervise the Wholesale Sales and vendor relationships
Lead and support a team, providing training, direction, and performance feedback.
Assess incoming inventory and determine the most profitable sales routes and venues
Maintain accurate records and databases related to vehicle donations, transportation, and sales performance
Ensure haulers operate in a safe, professional, and reputable manner aligned with Rawhide’s public image
Collaborate with internal departments, including Production, Finance and Marketing, to optimize the value of donated items
Direct and oversee a team responsible for inventory and transportation functions
Provide ongoing training, coaching, and performance evaluations for direct reports
Foster a team culture that aligns with Rawhide’s mission and values
Oversee the routing and transportation of donated vehicles and retail inventory
Work with commercial haulers to ensure adherence to safety and professional standards
Address and resolve any donor or hauler discrepancies to maintain a high level of donor satisfaction
Evaluate all incoming donated items and determine optimal sales venues based on market trends
Monitor and analyze sales data to maximize revenue and improve processes
Collaborate with the marketing department to promote high-value retail items
Monitor forecasted expenses related to transportation and sales operations
Identify cost-saving opportunities while maximizing profit per item sold
Maintain Professional and Technical Knowledge
Completing required trainings
Attending educational workshops
Reviewing professional publications
Participating in professional societies
Maintain Staff Job Results
Training and coaching support staff
Establishing staff goals, monitoring progress, and providing feedback
Appraising job results
Protects the Credibility of the Rawhide Mission
Complying with the Rawhide standard of conduct
Setting an example, in words and actions, that is consistent with the values and beliefs of Rawhide
Contributes to Team Effort
Performing other duties as directed or assigned by supervisor