Customer Service Sales Specialist

Strategic HR Client-posted 14 days ago
Full-time • Entry Level
Onsite • Cincinnati, OH
11-50 employees
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Job Opportunity - Customer Service Sales Specialist with Fameccanica in West Chester, OH In office position Are you energized by helping customers solve problems after the sale? Do you thrive in a fast-paced environment where communication and coordination are key? Can you turn technical challenges into customer satisfaction and loyalty? Join Our Team as a Spare Parts Customer Service Specialist! We’re looking for a customer-focused professional who’s passionate about delivering exceptional service and support. In this role, you’ll be the go-to expert for customers needing spare parts or warranty assistance, ensuring their needs are met with clarity, speed, and care.

  • Communicate daily with customers via phone, email, and portals to understand and fulfill their needs.
  • Travel for in person-meetings at customer sites may be required.
  • Create spare part proposals, process sales orders, and advise customers on parts availability and pricing.
  • Coordinate with internal departments to meet delivery expectations and resolve issues.
  • Monitor order progress, confirm ready dates, and proactively communicate changes.
  • Support warranty request procedures in line with company policies and contracts.
  • Build strong relationships with customers by providing timely and accurate support.
  • A passion for serving customers and solving problems.
  • Associate degree or equivalent experience in a technical or commercial field.
  • Experience in spare parts sales, distribution, or customer service.
  • Strong skills in Microsoft Office
  • Excellent communication and coordination abilities.
  • SAP and the ability to reach technical drawings experience is a plus.
  • You’ll be part of a collaborative team that values your input.
  • You’ll have the opportunity to make a real impact on customer satisfaction.
  • You’ll work in a dynamic environment with room to grow.
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